Public Complaint Procedure

  • A parent or guardian of a student attending a school in the district, a person who resides in the district, a staff member, or a student who wishes to express a concern should discuss the matter with the school employee involved.

    Complaints may be oral (the recipient will document in writing) or written and must be filed with the principal. Any staff member who receives a verbal or written complaint shall report the complaint to the principal. Complaints can be submitted by mail, email, telephone, or in person.  

    The Supervisor: Step One

    If the individual is unable to resolve a problem or concern with the employee, the individual may file a written, signed complaint with the supervisor within five working days of the employee’s response. The supervisor shall evaluate the complaint and render a decision within five working days after receiving the complaint. (A form is available, but is not required.)

    The Superintendent: Step Two

    If Step One does not resolve the complaint, within 10 working days of the written response from the supervisor, the complainant may file a written, signed complaint with the superintendent or designee clearly stating the nature of the complaint and a suggested remedy.

    The superintendent or designee shall investigate the complaint, confer with the complainant and the parties involved, prepare a report of their findings and conclusion, and provide the report in writing or in an electronic form to the complainant within 10 working days after receiving the written complaint.

    The Board: Step Three

    If the complainant is dissatisfied with the superintendent's or designee's findings and conclusion, the complainant may appeal the decision to the Board within five working days of receiving the superintendent's or designee's decision. The Board will review the findings and conclusion of the superintendent or designee in a public meeting to determine what action is appropriate. The Board may use executive session if the subject matter qualifies under Oregon law. Appropriate action may include, but is not limited to holding a hearing, requesting additional information, and adopting the superintendent’s decision as the district’s final decision. All parties involved, including the school administration, may be asked to attend such hearing for the purposes of making further explanations and clarifying the issues.

    If the Board chooses not to hear the complaint, the superintendent's decision in Step Two is final.

    The complainant shall be informed in writing or in electronic form of the Board's decision within 20 days from the hearing of the appeal by the Board. The Board's decision will address, to the extent allowed by applicable law and/or collective bargaining rights, each allegation in the complaint and contain reasons for the district's decision. The Board's decision will be final.

    The timelines may be extended upon written agreement between the district and the complainant.

    The district’s final decision for a complaint processed under this administrative regulation that alleges a violation of Oregon Administrative Rule (OAR) Chapter 581, Division 22 (Division 22 Standards), ORS 339.285 - 339.303 or OAR 581-021-0550 - 581-021-0570 (Restraint and Seclusion) or ORS 659.852 (Retaliation), will be issued in writing or electronic form. The final decision will address, to the extent allowed by applicable law and/or collective bargaining rights, each allegation in the complaint and contain reasons for the district's decision. If the complainant, who is a student, parent or guardian of a student attending school in the district or a person that resides in the district, and this complaint is not resolved through the complaint process, the complainant may appeal1 the district’s final decision to the Deputy Superintendent of Public Instruction under OARs 581-002-0001 – 581-002-0023.

    Complaints against the principal should be filed with the superintendent. The superintendent will attempt to resolve the complaint. If the complaint remains unresolved within 15 working days of receipt by the superintendent, the complainant may request to place the complaint on the Board agenda. The Board may use executive session if the subject matter qualifies under Oregon law. The Board shall decide, within 30 days, in open session what action, if any, is warranted. A final written decision regarding the complaint shall be issued by the Board within 15 days. The written decision of the Board will address each allegation in the complaint and reasons for the district’s decision.

    Complaints against the superintendent should be referred to the Board chair on behalf of the Board. The Board chair shall present the complaint to the Board in a Board meeting. If the Board decides an investigation is warranted, the Board may refer the investigation to a third party. When the investigation is complete, the results will be presented to the Board. The Board shall decide, within 30 days, in open session what action, if any, is warranted. A final written decision regarding the complaint shall be issued by the Board within 15 days. The written decision of the Board will address each allegation in the complaint and reasons for the district’s decision.

    Complaints against the Board as a whole or against an individual Board member should be referred to the Board chair on behalf of the Board. The Board chair shall present the complaint to the Board in a Board meeting. If the Board decides an investigation is warranted, the Board may refer the investigation to a third party. When the investigation is complete, the results will be presented to the Board. The Board shall decide, within 30 days, in open session what action, if any, is warranted. A final written decision regarding the complaint shall be issued by the Board within 15 days. The written decision of the Board will address each allegation in the complaint and reasons for the district’s decision.

    Complaints against the Board chair may be referred directly to the Board vice chair on behalf of the Board. The Board vice chair shall present the complaint to the Board in a Board meeting. If the Board decides an investigation is warranted, the Board may refer the investigation to a third party. When the investigation is complete, the results will be presented to the Board. The Board shall decide, within 30 days, in open session what action, if any, is warranted. A final written decision regarding the complaint shall be issued by the Board within 15 days. The written decision of the Board will address each allegation in the complaint and reasons for the district’s decision.

Non-Discrimination Statement

  • It is the policy of the Lake Oswego School Board of Education that there will be no discrimination or harassment of individuals or groups based on race, color, national origin, sex, disability, sexual orientation, gender identity, marital status,  religion, or age (including state and federal protected classes) in any educational programs, activities or employment. 

    For questions or concerns, or discrimination complaints, contact one of these designees in the Office of the Superintendent:  

    Dr. Donna Watson, Executive Director, Human Services and Civil Rights Coordinator
    watsond@loswego.k12.or.us
    2455 Country Club Road
    PO Box 70
    Lake Oswego, OR 97034-0070
    503-534-2278

    Scott Schinderle, Executive Director of Student Services and American Disabilities Act and Section 504 Coordinator
    schindes@loswego.k12.or.us
    2455 Country Club Road
    PO Box 70
    Lake Oswego, OR 97034-0070
    503-534-2167

    Lou Bailey, Executive Director of Secondary Programs and Title IX Coordinator
    baileyl@loswego.k12.or.us
    2455 Country Club Road
    PO Box 70
    Lake Oswego, OR 97034-0070
    503-534-22305

    Dr. Frank Luzaich, Executive Director of Elementary Programs
    luzaichf@loswego.k12.or.us
    2455 Country Club Road
    PO Box 70
    Lake Oswego, OR 97034-0070
    503-534-2122